Needs and expectations

Information about our client's expectations and how they rate the received service is compiled through the communication channels established for this purpose: face-to-face interviews, perceived quality surveys, annual meetings and our Customer Service.

Analysing this information enables us to prepare and develop annually a specific action plan aimed at improving the quality of our service.

Among ENAIRE's core values is its commitment towards improving the image perceived by its clients and society as a whole. This entails considering their needs and incorporating them into the internal process, involving the entire organisation.

With the aim of permanently adapting our services to your needs and expectations, ENAIRE's management has focused on the following:

  • Permanent dialogue with clients via forums, specific conferences, committees and working groups
  • Balancing safety in operations with efficiency in the Spanish airspace
  • Certifying the environmental and quality management systems and services
  • Ongoing technological renewal