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Accesibility

Accessibility Statement

ENAIRE, a state-owned company of the Ministry of Transport and Sustainable Mobility, is making available to its users the ENAIRE website (https://www.enaire.es) through which it plans to provide all the relevant information to users in the most accessible way possible, while at the same time attempting to remove any possible barriers that impede proper access to the information or services of the website.

To achieve this goal, ENAIRE's website has been designed to comply with Royal Decree 1112/2018 of 7 September on the accessibility of public sector websites and applications for mobile devices.

Another goal of the website has always been to adapt to the applicable standards and regulations on digital accessibility by complying with the level AA requirements defined in the Web Content Accessibility Guidelines (WCAG 2.1) of the W3C (World Wide Web Consortium).

This accessibility statement applies to the website https://www.enaire.es.

Compliance status

This website is partially compliant with RD 1112/2018 and the lack of conformity with the following aspects:

Inaccessible content

Although the portal is constantly being updated to resolve any issues found, ENAIRE is aware that the following points are not in conformance with Royal Decree 1112/2018 and are not accessible:

a. Non-compliance with Royal Decree 1112/2018

  • There is non-textual content with an inappropriate textual alternative on several pages [requirement numbers 9.1.1.1 Non-contextual content and 9.1.4.5 Text images of UNE-EN 301549:2022].
  • Certain information, structure or relationships communicated through the presentation cannot be programmatically determined or are not available in text [requirement number 9.1.3.1 Information and relationships of UNE-EN 301549:2022].
  • There may be a lack of colour contrast in some text, links or components of the interface [requirement number 9.1.4.3 Contrast (minimum) and 9.1.4.11 Non-textual contrast of UNE-EN 301549:2022].
  • Receiving and removing keyboard focus does not hide the menu content [requirement number 9.1.4.13 Content pointed to or having focus of UNE-EN 301549:2022].
  • When navigating, some elements do not have visible focus [requirement number 9.2.4.7 Visible focus of UNE-EN 301549:2022].
  • It does not have a lang label [requirement number 9.3.1.1 Page language of UNE-EN 301549:2022].
  • Some forms do not provide concrete examples for resolving input errors and do not prevent errors (legal, financial, data) [requirement numbers 9.3.3.3 Error Suggestions and 9.3.3.4 Error Prevention (legal, financial, data) of UNE-EN 301549:2022].
  • There are pages with syntax errors, and therefore some assistive products may not correctly interpret the content (duplicate page IDs, unclosed tags, incorrect tag construction) [requirement number 9.4.1.1 Processing of UNE-EN 301549:2022].
  • There could be specific editing failures on a web page, both in HMTL content and in final documents, published after 20 September 2018 (date of entry into force of Royal Decree 1112/2018 of 7 September).
  • There may be files in PDF or other formats published before 20 September 2018 that do not fully comply with all the accessibility requirements (criterion 1.3.1 of WCAG 2.1).

b.Disproportionate burden

Not applicable

c. The content is outside the scope of the applicable legislation

There may be files in PDF or other formats published before 20 September 2018 that do not fully comply with all the accessibility requirements. ENAIRE is committed to providing any PDF document in an accessible format to anyone who requests it by writing to accesibilidad@enaire.es or calling (+34) 900 929 220.

Preparation of this accessibility statement

This statement was prepared on 2 December 2021.

The method used for this statement was a self-assessment conducted by ENAIRE. During the self-assessment, manual and automatic reviews were carried out.

Last revision of the statement: 3 September 2025.

Observations and contact information

You can send comments involving accessibility requirements (Article 10.2.a of Royal Decree 1112/2018), such as to:

  • Report any potential violation by this website
  • Report other problems accessing the content
  • Submit a comment or suggestion to improve the accessibility of the website

To do so, you can send us an email to accesibilidad@enaire.es or call (+34) 900 929 220.

Communications, claims and complaints

You can submit:

  • A complaint involving compliance with the requirements of Royal Decree 1112/2018
  • A request for accessible information relating to:
    • Content that is excluded from the scope of application of Royal Decree 1112/2018, as set out in Article 3, Section 4.
    • Content that is exempt from complying with accessibility requirements due to imposing a disproportionate burden.

The request for accessible information must clearly describe the situation, reasons and petition that make it possible to establish that the request is reasonable and legitimate.

The request can be submitted at the ENAIRE headquarters using the relevant procedure, or at the Ministry's headquarters (if ENAIRE offers its procedures through the Ministry), or using any of the other options provided for in Act 39/2015 of 1 October, on the Common Administrative Procedure of Public Entities.

Communications, complaints and requests for accessible information will be received and processed by ENAIRE.

Applicable procedure

If a request or complaint involving accessible information is denied, or the petitioner disagrees with the decision taken, or if the answer does not satisfy the requirements set out in Article 12.5, the petitioner may initiate a claim. A claim may also be initiated if a reply is not received within twenty days.

The claim can be submitted at the ENAIRE headquarters using the relevant procedure, or at the Ministry's headquarters (if ENAIRE offers its procedures through the Ministry), or using any of the other options provided for in Act 39/2015 of 1 October, on the Common Administrative Procedure of Public Entities.

Claims will be received and processed by ENAIRE.